Refund policy

Return & Refund Policy

At Arthur & Co. Flower House, we take pride in the quality and freshness of our floral arrangements and products. Each order is prepared with care to ensure a beautiful experience for our customers.

All sales are final. We do not accept returns or exchanges.

No Returns or Exchanges

Due to the perishable and delicate nature of flowers, plants, and floral arrangements, we do not accept returns or exchanges once an order has been delivered.

This policy applies to all products, including fresh flowers, floral arrangements, plants, custom orders, personalized items, and gift products.

We encourage customers to carefully review their orders, including product selections, delivery details, and personalized messages, before completing their purchases.

Damages and Order Issues

Your satisfaction is important to us. If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Email us at info@arthurflowerhouse.com with your order number, a description of the issue, and photographs of the product when applicable.

We will review your concern and determine an appropriate resolution, which may include a replacement, store credit, or refund at our discretion, subject to applicable consumer protection laws.

Cancellations

Because floral arrangements may be prepared specifically for each order, cancellations are not guaranteed once an order has been placed.

If you need to request a cancellation, please contact us immediately at info@arthurflowerhouse.com. We will do our best to accommodate your request if preparation or fulfillment has not yet begun.

Refunds

All purchases are final, and refunds are not provided for changes of mind, personal preferences, or other reasons unrelated to product quality or fulfillment errors.

In exceptional circumstances, including damaged, defective, or incorrect orders, refunds may be issued following our review.

If a refund is approved, it will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to post the refund.